With its wasteful commuter service to and from Nairobi's outskirts, Jeremy Kamwenji says he's not surprised that Rift Valley Railways is doing so badly. "Every weekday, they have two trains going to Ruiru between 5.30pm and 6pm. They return to Nairobi empty at 9pm, and between 3am-4am, the following day, they go back to Ruiru empty to ferry commuters to the city between 6am and 7am. Why waste all that fuel instead of shuttle trains during the day, with the trains remaining at Ruiru overnight?"

Since Central Bank seized control of Charterhouse Bank, accusing the management of breaching regulations, all has gone quiet, moans Anthony Sakwa. "Can somebody explain to me what is going on as the bank remains closed with the only money I had? Shall I get some interest when the bank is finally reopened? And, when will this be? asks Anthony, whose contact is Tel 0738761051 or email toshhart@yahoo.com

Pleased to hear that Sara Adoka's withheld tax refund will soon be paid, George Angira says Kenya Revenue Authority marketing department official Jeddy Odhiambo should similarly deal with his complaint. In 2005 and 2006, George completed his tax returns, indicating refunds, and sent the forms to the KRA, including his bank details. To date, he has not received a single cent and no explanation has been forthcoming. His PIN is A002728349H and his email is angirageorge@yahoo.com

Also excited about the response from KRA marketing department official Odhiambo is taxpayer JKA of Nairobi. Says he: "It's good to hear that KRA is now willing to deal with this matter so the long wait for refunds can end. I agree with Odhiambo that the PIN I gave was incomplete. My correct PIN is A000140854C. Could my returns from 2003 have gone astray because of this anomaly? Could my refunds be stuck under the incomplete number A00140854C? My employer's PIN is P000594927A."

Transport minister Chirau Ali Mwakwere and the Traffic Commandant should crack their big whips on the immorality being purveyed in matatus in Nairobi, urges Benson Mugambi. "On almost all the routes, matatu crews are playing videos with explicit content." But the most daring, he adds, is a Route 45 matatu, which has on its door, in black and white, the words, 'Parental warning - Explicit content'. And true to their word, they screen obscene videos.

On December 12, 2004, Dr Omija TB remembers complaining about having too many policemen manning a single roadblock on Airport South Road, Embakasi, Nairobi, precisely 10 of them. Well, today, he adds, an almost equal number can be found at the roadblock on Mombasa Road, just past City Cabanas, stopping and inspecting vehicles. "What a waste of manpower!" he yells. "And by the way, they always stop me. Talk of a bad coincidence or may be I look like a thug!).

Have a reasonable day, won't you!